Returns Policy

1.      Cancellations and Rescheduled Events
It is your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any re-scheduled event. Where an event is cancelled or re-scheduled and Interests.Africa is notified, we will use our reasonable endeavors to notify you using the details you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the event.
It is your responsibility to inform us of any change to the telephone number or email address you provide us with at the time of ordering.
Event Organizer reserves the right to change the programme due to unforeseen circumstances. All ticket holders will be notified of any changes, if practicably possible.
Event Organizer reserves the right to change the start and finish times of any performance.
Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable. 

2.      Refunds/ Exchanges
Ticket(s) cannot be exchanged, cancelled or refunded after purchase unless the performance is cancelled or rescheduled (subject to clause 4) or where there is a material change to the programme of event.
Where an event is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the programme of the event, you will be entitled to claim a refund from us in accordance with this clause.
A ‘material’ change to the programme of the Event is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket, taken generally, could reasonably expect.
Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the event, you must bring this to our attention as soon as possible upon becoming aware of such material change, cancellation or where the event has been rescheduled, prior to the rescheduled event. The refund for ticket(s) equals the price paid by you to us for such ticket.

Refunds can be made in the form of vouchers, which you can use on Interests.Africa.

Refunds shall only be made to the person who purchased the tickets and, when possible, be made using the same method as was used to purchase the tickets. If we issue a discretionary refund or credit, we are under no obligation to issue the same or similar refund in the future.